A few users have discovered that Sorenson Squeeze has a built in limit to the number of encodes you can perform in a 30 day period. Four users, running the latest release of Sorenson Squeeze Compression Suite, were encoding 50+ videos a day, exceeding over 1,500 videos in a month. Once that limit was reached, they received an error message stating that they had reached the 30-day encoding max and need to contact Sorenson sales to continue using the product.

The issue is not the encoding limits, but that there is no mention of the limits in the license agreement. Many software companies provide different versions of their product to allow the cost to be lower for the average user and more for enterprise users. But these options are clearly identified at the time of purchase. Sorenson admits they have a hard coded limit in their software, and also admits to making a mistake by not spelling it out in the EULA. The limit is there to prevent someone from purchasing a $450 copy of their software and opening up an encoding service, which would eliminate the need for other users to purchase encoding software.

Sorenson is owning up to their mistake and working on a resolution. The users that have reached the encoding limit have been given serial numbers to allow unlimited encoding for a year.